T&C Digital Services Helpdesk

L&D - Prerequisites 9

• What are the different roles in the Learning and Development Platform?
• How can I access the Learning and Development platform?
• How to perform a search in the organization chart?
• Is it mandatory for the user to register via an email ID?
• Does an invitation link need to be sent to an HOD who already has access to the My Heartist Portal as they are a Talent Management Specialist in Oracle ?

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L&D - Learning Admin (Academy) 5

• What is the meaning of periods for the renewal of a course ?
• What is the meaning of statuses of learning assignments ?
• What are the consequences of the pricing section on the visibility for a learner ?
• How can I make a course a prerequisite for the completion of another ?
• How to create a Global Access Group using person number criteria

L&D - Learning Specialist (T&C) 8

• How to assign a Learning item?
• What are the types of course assignments and what do they mean?
• How do I download a report of list of courses completed by any department/hotel ?
• How a L&D specialist can create enrollments to all employees of a hotel
• How to find who initiated a learning request

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L&D - Learner 5

• How to know what to learn?
• How to search and request a Learning?
• How to follow a Learning assignment?
• How can I print my Learning Certificate of Course Completion?
• How to launch an elearning module?

L&D - Learning Manager 2

• How to manage my Team's Learning?
• How Learner can Request for course and Manager can Approve/Reject course request?