T&C Digital Services Helpdesk

Access 17

• How to go to the Talent Acquisition platform?
• How do I set the platform in my language?
• How do I proceed if I have lost my credentials?
• What is the policy for "@myaccor.com" passwords?
• I can't connect to INES with my MyAccorHotels.com Employee Access

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Email 6

• Which email should I choose to register in INES ?
• How can I update my professional email address?
• Where does my email address appears in the application?
• To which email address the emails notifications are sent?
• Which email notifications may I receive from INES?

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Role 6

• What is the INES Administrator role ?
• As a General Manager or INES Administrator ("hotel admin" in the My Heartist Portal), why cannot I find a specific employee to identify him/her in the "Recruiters" list?
• How to select the Talent Management Specialist for my hotel/entity?
• How to select the Learning Specialist for my hotel/entity?
• How to add a Recruiter for my hotel/entity?

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Other 6

• I cannot find my manager in the list, what do I do?
• How can I indicate when I change position within the same hotel/organization?
• How do I delete an Employee profile in the My Heartist Portal?
• Why am I able to see employees who left ?
• How can I indicate my new position when I move from one hotel/entity to another hotel/entity?

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