For corporate
The capability framework is a descriptive model of behavioral competencies associated with each position. It is essential in qualitative and quantitative assessment of Heartists®’ performance and support in their development.
Understanding the Capabilities Framework
There is a base of 4 common competencies applicable to all Capability Framework groups. Specific competencies are gradually added starting from the Heartist group to the Team Manager and Executive groups.
3 Competencies Groups exist for head offices:
- HEARTIST®: 4 behavioral competencies assessed
- HEARTIST® TEAM MANAGER: 6 behavioral competencies assessed
- HEARTIST® EXECUTIVE: 7 behavioral competencies assessed
For Hotels
The capability framework is a descriptive model of behavioral competencies associated with each position. It is essential in qualitative and quantitative assessment of Heartists®’ performance and support in their development.
Understanding the Capability Framework
There is a base of 4 common competencies applicable to all Capability Framework groups. Specific competencies are gradually added starting from the Supervisor group to the Team Manager and Executive groups.
4 Competencies Groups exist for hotels:
- HEARTIST® LINE STAFF: 2 behavioral competencies assessed (these competencies have been selected and shared with the Heartist® by the manager during the annual performance and development interview from the LCF Supervisor level)
- HEARTIST® SUPERVISOR: 4 behavioral competencies assessed
- HEARTIST® TEAM MANAGER: 6 behavioral competencies assessed
- HEARTIST® EXECUTIVE: 7 behavioral competencies assessed
