Before creating a Freshdesk ticket, please check the Help Center SmartRecruiters, which is already well documented!
Your Access Group:
Determined at the creation of an account.
You can only see candidates linked to the offers that you have access.
Your Hiring Team role:
Determined for each job.
It defines what you can see and do for each Job and there are only 2 levels:
Interviewer: This role limits most modification actions on a job ad and doesn't give access to the contract informations. You can only see jobs, candidates and scorecards
Executive / Hiring Manager: These 2 roles allow all possible actions on candidates & jobs. The only difference is the notifications (but everyone can customize them)
Recruiter: this role has the same access as the two previous roles. Most commonly used role for managing jobs and candidates.
